Q.
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How much will this cost me? Will I have to pay anything out of my own pocket?
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A.
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Quite simply, if you don't have a case we will tell you straight up. If we do run your matter we will cover all costs. You pay nothing up front. At the end of the day we subtract the costs and our fee from the payout obtained. If we are unsuccessful you simply walk away and we accept the costs as our loss. You have nothing to lose. There is however a difference if you choose to proceed with a civil claim. If that option becomes available then we will fully explain it to you at that time. See Civil Claims.
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Q.
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How much will I get?
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A.
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We can only give ball park figures here. It depends entirely on the specific circumstances and every case is different. Refer to the Comparable Awards for an indication but use them only as a guide. Payouts can vary considerably.
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Q.
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How long does the whole process take?
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A.
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The time from claim to payout may vary considerably. It is dependant on numerous factors such as, the particular circumstances of the incident, whether the matter is contested, nature of injuries, and how far we have to pursue your matter. Some matters may be completed within 6 months from receiving your application however many matters are referred between multiple Government departments and may take 18 months to finalise.
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Q.
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Do I have to attend at the actual Court hearing date?
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A.
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Normally no, however on the rare occasion the matter may be contested or we may have been placed on notice that the claimant officer is required for cross examination. In those circumstances your presence would be required.
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